Refund Policy

Last Updated: 01 January 2026

At Puchka.Co, customer satisfaction is our priority. We prepare all food fresh to order while maintaining high standards of quality and hygiene. Please read our refund policy carefully before placing an order or submitting a payment.

1. Food Orders

As our food is freshly prepared and perishable, all food sales are generally final once an order has been prepared or served.

Refunds will not be provided simply because of a change of mind after the order has been prepared.

2. Eligible Refunds

A refund or replacement may be considered if:

• You received the wrong order.
• Your order was incomplete.
• The food was damaged before delivery.
• The order could not be delivered due to our error.
• Your payment was deducted more than once.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Change of mind after placing the order.
• Incorrect delivery information provided by the customer.
• Failure to collect an order on time.
• Minor variations in taste, colour, or presentation.
• Delay caused by weather, traffic, or circumstances beyond our control.

4. Franchise Payments

Any franchise application fees, registration charges, or other business-related payments are subject to the specific agreement signed between Puchka.Co and the applicant.

Such payments may not be refundable unless expressly stated in the agreement.

5. Refund Process

If your refund request is approved, the amount will be processed through the original payment method wherever possible.

Processing time may vary depending on your bank or payment provider.

6. Cancellation Policy

Orders may only be cancelled before food preparation begins. Once preparation has started, cancellation requests may not be accepted.

7. Contact for Refund Requests

If you believe you qualify for a refund, please contact us with the following information:

• Your Name
• Mobile Number
• Order Date
• Order Details
• Reason for Refund
• Photos (if applicable)

8. Contact Us

Puchka.Co

📍 Rohtak, Haryana, India
📞 +91 8572878826
📧 info@puchka.co

Policy Updates

Puchka.Co reserves the right to modify this Refund Policy at any time. Any changes will be published on this page with an updated revision date.